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EXCHANGES & RETURNS

At Cocowod we give you a 30-day money back guarantee, which means you have 30 days after receiving your item to request a return, much longer than any AMRAP, and you’ll be automatically refunded via your original payment method. 

Please read the guidelines below for more details:

  • Returns and exchanges will only be accepted if the item is in brand new condition (i.e. unworn, unused, unwashed). Items must also have the original tags attached to be accepted
  • If the return is due to our mistake (hey, it can happen) or faulty items, the return shipping costs are free, without further explanation
  • If you would like to exchange your item for a different size or model, or there are no objective reasons to return your item (we hope this never happens), you are responsible for all shipping costs to and from our outlet. In any case, we’ll let you know the shipping costs before doing anything

To request a return, you must enter your customer account, click on the order and select the option.

If you did not create an account when you made the order, do not worry, CLICK HERE.  Create it now using the same email with which you made the purchase, and your orders will appear in your customer area.

DISCLAIMER

Where we suspect fraudulent activity, including but not limited to circumstances of suspicious claims regarding orders having been placed, but not received, or if items are returned after they have been worn or used, or the items returned do not match what you have ordered, we reserve the right to withhold any refunds and block your account from placing further orders.

Thank you very much for trusting us. If you have any queries, please contact us at info@cocowod.com or by phone or WhatsApp at (+34) 660 72 98 78.