EXCHANGES & RETURNS
At Cocowod we give you a 30-day money back guarantee, which means you have 30 days after receiving your item to request a return, much longer than any AMRAP, and you’ll be automatically refunded via your original payment method.
Please read the guidelines below for more details:
- Returns and exchanges will only be accepted if the item is in brand new condition (i.e. unworn, unused, unwashed). Items must also have the original tags attached to be accepted
- If the return is due to our mistake (hey, it can happen) or faulty items, the return shipping costs are free, without further explanation
- If you would like to exchange your item for a different size or model, or there are no objective reasons to return your item (we hope this never happens), you are responsible for all shipping costs to and from our outlet. In any case, we’ll let you know the shipping costs before doing anything
To request a return, you must enter your customer account, click on the order and select the option.
If you did not create an account when you made the order, do not worry, CLICK HERE. Create it now using the same email with which you made the purchase, and your orders will appear in your customer area.